Terms and Conditions
1. Introduction
Welcome to Travelahensha. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our website or services.
2. Definitions
"Company", "We", "Us", "Our" refers to Ahensha Travel Services Private Limited, operating as Travelahensha.
"Service", "Services" refers to the travel services, packages, and related offerings provided by Travelahensha.
"Customer", "You", "Your" refers to the person or entity accessing our website or purchasing our services.
"Website" refers to Travelahensha's website at travelahensha.site and all related subdomains.
3. Booking and Payment
3.1. All bookings are subject to availability and confirmation.
3.2. A booking is confirmed only after receipt of the required payment and issuance of a confirmation by us.
3.3. Payments can be made through the secure payment methods available on our website, including credit/debit cards, net banking, UPI, and other payment options provided by our payment processor, Razorpay.
3.4. All payments are processed securely through Razorpay, a trusted payment gateway service provider.
3.5. For certain packages, a partial payment (advance) may be accepted to secure the booking, with the remaining amount due as per the payment schedule provided at the time of booking.
4. Travel Packages
4.1. Package details, including inclusions and exclusions, are specified on the respective package pages.
4.2. We reserve the right to make minor changes to itineraries if necessary due to unforeseen circumstances.
4.3. Major changes to confirmed bookings will be communicated to customers as soon as possible.
4.4. Prices are subject to change due to factors beyond our control, such as currency fluctuations, fuel surcharges, or government actions.
5. Customer Responsibilities
5.1. Customers are responsible for ensuring they have valid travel documents, including passports, visas, and health certificates.
5.2. Customers must provide accurate personal information during the booking process.
5.3. Customers are responsible for their personal safety and belongings during the trip.
5.4. Customers must adhere to local laws, regulations, and customs of the destinations they visit.
6. Cancellations and Refunds
6.1. Cancellation policies vary by package and are specified during the booking process.
6.2. Refunds will be processed as per our Cancellation and Refund Policy.
6.3. Refunds will be processed through the same payment method used for the original transaction.
6.4. Processing of refunds may take 5-7 business days, depending on the payment method and banking channels.
7. Liability
7.1. We act as an intermediary between customers and service providers (hotels, transportation, activities, etc.).
7.2. While we carefully select our partners, we cannot be held liable for any acts, omissions, or negligence of third-party service providers.
7.3. We are not liable for any loss, damage, injury, illness, or death that occurs during travel.
7.4. We strongly recommend purchasing comprehensive travel insurance for all trips.
8. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, civil unrest, strikes, or government actions.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Travelahensha and is protected by copyright and other intellectual property laws.
10. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.
12. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@travelahensha.site
Phone: +91 9740699018
Address: Indiranagar, Bangalore, Karnataka, India
Last Updated: April 30, 2023