Privacy Policy

1. Introduction

At Travelahensha, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal identifiable information such as name, email address, postal address, phone number, date of birth, and payment information.
• Travel preferences and requirements.
• Passport and visa details when necessary for booking international travel.
• Information about your browsing actions and patterns on our website.
• Technical data including IP address, browser type and version, time zone setting, operating system, and platform.

3. How We Collect Your Information

We collect information through:

• Direct interactions when you provide information by filling in forms on our website, creating an account, making bookings, or contacting us.
• Automated technologies or interactions, including cookies and similar tracking technologies.
• Third parties or publicly available sources, such as our business partners, payment processors, and analytics providers.

4. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your travel bookings and requests.
• To manage your account and provide customer support.
• To process payments and prevent fraudulent transactions.
• To communicate with you about your bookings, services, and promotional offers.
• To personalize your experience and deliver content relevant to your interests.
• To improve our website, products, and services.
• To comply with legal obligations.

5. Payment Information

5.1. We use Razorpay, a secure payment gateway, to process all payments on our website.
5.2. Your payment information is encrypted and securely transmitted to Razorpay.
5.3. We do not store your complete credit card details on our servers.
5.4. For more information about Razorpay's security practices, please visit their website.

6. Information Sharing and Disclosure

We may share your information with:

• Service providers necessary to fulfill your booking (hotels, airlines, transportation providers, etc.).
• Payment processors to process transactions.
• Analytics and search engine providers that assist us in improving our website.
• Legal authorities when required by law or to protect our rights.

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

7. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Object to the processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Opt-out of marketing communications.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info@travelahensha.site
Phone: +91 9740699018
Address: Indiranagar, Bangalore, Karnataka, India